Overview
AI-powered CRM features
Best for: Lead scoring; opportunity insights; email recommendations; case classification; predictive analytics
At a glance
Pricing
Included with SalesforceEinstein 1 from $500/mo
- Difficulty
- Beginner-friendly
- Time to productivity
- 1 day
- Privacy
- High
- Learning curve
- Moderate
Ideal for
Sales teamsmarketing teamsservice teamsSalesforce adminsenterprise orgs
Key capabilities
Works with
- CRM data
- predictions
- recommendations
Outputs
- Salesforce records
- dashboards
- predictions
- automated actions
Mobile access
How to use Salesforce Einstein on phones and tablets.
- Mobile web: Works in a mobile browser (responsive or dedicated mobile site).
Free Tier
Included in Salesforce editions (Sales Cloud from $25/user/mo); AI features vary by tier
Limits: AI features and credits vary by Salesforce edition; Enterprise+ for full Einstein
When to upgrade: Einstein Copilot; advanced predictions; custom AI models; automation studio
Technical Details
Type: browser_extension
Offline: No
API: Yes
Languages: Multilingual (follows Salesforce language settings)
Integrations: Salesforce ecosystem (native), Slack, Tableau, MuleSoft, AppExchange, Heroku